Patients and Visitors
Thank you for choosing Kings & Queens Teaching Hospital, Ghana as your health care provider. We do not take this choice for granted. It is our goal to provide you with the information that you and your family need to feel comfortable as partners and decision-makers in your health care, whether you are with us for outpatient services or inpatient care. We call it "Patient and Family Centered Care."
Patient and Family Centered Care
It is a change in thinking from serving patients and families to partnering with patients and families. The core concepts of Patient Family Centered Care are
Respect and Dignity. Health care providers listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
Information Sharing
Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
Collaboration
Patients and families are also included on an institution-wide basis. Health care providers collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.
Here are some ways Kings & Queens Teaching Hospital makes working together possible.
The Get Well Network provides interactive educational and entertainment videos and other resources to you at the bedside through the in-room TV, pillow speaker and keyboard in you hospital room.
MyChart offers you a personalized and secure on-line access to portions of your medical records. With MyChart, you can:
- Communicate with your doctor's office.
- See your lab and radiology test results.
- Request prescription refills.
- View your recent visit information.
- Keep track of your health.
The Kings & Queens Teaching Hospital Patient Family Partnership Council, made up of former patients and their caregivers, encourages two-way communication between patients and families, and doctors and staff, in an environment of trust and respect.
The Health Literacy Initiative is helping patients and doctors communicate more effectively by making complex medical issues easier to understand.
The Transparency Initiative is making all kinds of information on clinical outcomes and costs available, so you can make informed decisions about your health care.
The Diversity Initiative is creating a welcoming environment for patients and their families, employees and students.
Interpreter services at the Kings & Queens Teaching Hospital, we provides foreign language interpreter services 24 hours-a-day at no cost to patients who do not speak English or are deaf or hard of hearing during their course of medical treatment. Chinese, Spanish, German, Arabic, French Translation Services are provided.
Managing your visit to the Kings & Queens Teaching Hospital
The Kings & Queens Teaching Hospital is big, and it can be overwhelming to patients and their family and friends who want to visit them. Here's information that can get you where you're going and make your visit more enjoyable.
If you are a patient coming into the hospital, here's what you need to know.
Patient dining. You might be surprised to know that you can order room service!
Restaurants
Places for visitors to get a bite to eat. Everything from Starbucks, pizza, frozen yogurt, Subway sandwiches and burritos to a full service cafeteria.
Patient accounting. Learn about your bill and ways to manage your payments.
Get your medical records. If you need more complete medical records than what you see in MyChart, you can get them.
Patient Information
Hospital Pre-Registration
Use our convenient online form to pre-register for your upcoming hospital stay.
Smoking Policy
To provide the highest level of safety to our patients, visitors and staff, Kings & Queens Teaching Hospital does not all tobacco use of any kind anywhere on our campus.
Internet Access
Kings & Queens Teaching Hospital provides free, wireless services for our patients and visitors. This page describes how you can access the network.
Having Surgery?
If you are having surgery at any of our surgery centers ( main KQTH hospital, this page will provide you with documents in describing what to expect and how to prepare for your surgery. The page also lists maps and directions to each surgery location.
Pharmacy Information
Kings & Queens Teaching Hospital has four convenient pharmacy locations, as well as a mail-order pharmacy, that can fill prescriptions for patients, employees and family members of employees. In addition, we carry a selection of deeply discounted over-the-counter medications as well as many generic drugs.
Your Hospital Stay
Find out information about your upcoming stay, such as what to bring, when to arrive, admission locations, and much more.
Children's Surgery Information
This page from helps families prepare their children for surgery. It provides tips on what to tell your child about the procedure and lists eating and drinking guidelines before the operation.
Pastoral Care
Pastoral Care Services represents and implements Kings & Queens Teaching Hospital's commitment to the spiritual/religious concerns of patients, families and staff and strives to foster a community that values personal wholeness, interpersonal reconciliation and human dignity.
Ethics Consultation Service
Sometimes patients can no longer speak and loved ones are unsure what to do about the patient’s care. Sometimes, the health care team members have different views about the best course of action for the patient’s care. In those situations, as well as for other reasons, the Ethics Consultation Service may help
Patient Menu Diet Suggestions
This page provides documents with patient menu suggestions for different types of diets, such as a carbohydrate-counting diet, a low-sodium diet, or a post-transplant diet. There are also documents for pediatric patients.
Patient Rights & Responsibilities
Our patients have the right to considerate, respectful care at all times and under all circumstances. This page outlines those rights as well as your responsibilities as a patient.
Visitor Information
Visiting Hours & Guidelines
Kings & Queens Teaching Hospital maintains an open visitation policy, but badges are required to be worn by visitors. Find out more information on this page and also find out how to call a patient room.
Contacting a Patient
On this page you will find information for contacting a patient by phone or by mail.
Guest Services & Hotel Information
The mission of Guest Services is to offer compassionate support and community resources to enhance the well being of our patients while supporting the emotional and humanitarian needs of their families.
Smoking Policy
To provide the highest level of safety to our patients, visitors and staff, Kings & Queens Teaching Hospital does not allow tobacco use of any kind anywhere on our campus.
Internet Access
Kings & Queens Teaching Hospital provides free, wireless services for our patients and visitors. This page describes how you can access the network.
Gift Shop / Mall
Gift shops are located in both the Teaching Hospital Lobby and at Medical University Campus. You may also order gifts directly online to be delivered to your loved one's room.
ATM Locations
There are currently Several ATM locations throughout the Kings & Queens Medical University College campus, including machines in the main Hospital, the KQSHS, Hospital Research Centre
Pastoral Care
Pastoral Care Services represents and implements KQTH's commitment to the spiritual/religious concerns of patients, families and staff and strives to foster a community that values personal wholeness, interpersonal reconciliation and human dignity.
Maps & Parking
Use this page to find all of KQTH locations throughout our community, as well as maps and parking directions for our downtown locations.
Safety & Security
KQTH Public Safety offers an escort program for visitors and staff while they are on our campus. They also maintain our lost and found department.
Medical Records
Obtaining Medical Records
You can request your medical records through mail, by fax, or in person, after filling out the HIPAA=Compliant Authorization Form.
Disclosure of Patient Medical Information
View this page to learn more about the HIPAA federal privacy rules, record retention, copying fees, and other necessary information about obtaining your medical records.
HIPAA-Compliant Authorization Form (PDF)
Fill out this form and return it to KQTH Health Information Services to receive your medical records.
Billing Information
Payment Options
Kings &Queens Teaching Hospital accepts several forms of payment, and you have several options when paying your bill including by mail, in person, or online.
Dining Information
Visitor Dining Options
KQTH provides several dining options in the main hospital, Medical School Dining Hall and other affiliates.
Patient Dining Options
Eating well during your hospital stay will contribute to a quicker and better recovery. Learn about the dining options available to you while you are a patient with us.
Menus
While you are visiting our hospital, check out the menus for the various dining venues.
