Refund Policy and Pricing
PRICING, CANCELLATION AND REFUND POLICY OF KINGS AND QUEENS UNIVERSITY TEACHING HOSPITAL LTD
PRICES AND PAYMENTS OF HOSPITAL BILLS
All prices paid within Kings and Queens University Teaching Hospital are Quoted in Ghana Cedi (GHC) unless otherwise stated.. The total cost of your order will include the service fees, VAT, NHIS Levy. Payment is deducted once an service is rendered or order is submitted.
Payments
Payments are accepted via Credit Card through Visa Card and Master card ONLY and Accepted in Ghana Cedi ( GHC) or US Dollar ( USD$ )Equivalent at the Current Exchange Rate
Payment is due for receiving after 5 days of assessing Hospital services. If payment is not received within 5 days of the due date, Kings and Queens University Teaching Hospital reserves the right to suspend any and all related services for client.
For services , payments may be split into multiple payments, however this option will only be offered at Kings and Queens University Hospital’s discretion.
Price list of all Hospital Services offered by Kings and Queens University Teaching Hospital is at the Accounting section of the Hospital and on Notice Board while other services will be posted on Hospital Website
When deciding whether to accept or make your order or payment, we may use certain information about you, including any received from our accredited identity verification partner. This will mainly be verification from your bank behind the scenes to authenticate the card holder. For example, we may pass on your details for your bank to protect any fraudulent activities.
Unless expressly stated otherwise all prices are exclusive of Value Added Tax and NHIS Levy. The donated amount to be paid to Kings and Queens University Teaching will be given consideration that is governed by or connected with these Terms. Only Transaction fees are deducted from the total amount for Kings and Queens University Teaching Hospital by the Gateway Merchant Processor.
30 Day Money Back Guarantee
In the unlikely event that you are not completely satisfied with our service, we are happy to provide you with a full refund for the cost of your payment or donations. To claim a refund under the money back guarantee you simply need to submit a cancellation request within 30 days of the original purchase date, stating why it was not to your satisfaction and your money will be refunded in full.
What if I overpay my bill?
Patient Financial Services will work with you to resolve any billing discrepancies that may occur. If there is an overpayment to your account, it will be transferred to other open self-pay outstanding balances (Kings and Queens University Teaching Hospital). The refund of any remaining overpayment will be sent to the patient/guarantor. If the overpayment is due to a payment from a credit card, the first priority will be to send the overpayment back to the credit card issuer; otherwise, a check will be issued to the patient/guarantor. Please allow 4-6 weeks for the overpayment to be processed.
If you believe you have made a payment in error or have any other issues or questions related to your payment history with Kings and Queens University Teaching Hospital, please do not hesitate to contact us on +233-247176522 or email refunds@kqth.kqmuc.edugh
