Terms and Conditions
Terms & Conditions for User Access to the Kings and Queens University Teaching Hospital “MyKQTHChart”
Welcome to htpps//kqth.kqmuc.edu.gh website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
USE OF THE SITE
You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you. Content provided on this site is solely for informational purposes.
Kings and Queens University Teaching Hospital is pleased to offer you the ability to view parts of your medical record and interact with your physician’s office online by using MyKQTHChart. This web site and related services are subject to compliance with the terms and conditions set forth below. Please read the following information carefully. Your continued use of this Site will indicate your agreement to be bound by the terms and conditions set forth below. If you do not agree to be bound by these terms and conditions, promptly exit this Site.
Your privacy is important to us. Kings and Queens University Teaching Hospital will use your confidential medical information in order to provide you health care services. Kings and Queens University Teaching Hospital takes many precautions to maintain your confidential medical information in strict confidence and will not deliberately disclose any information regarding you to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review the Kings and Queens University Teaching Hospital Notice of Privacy Practices for a thorough description of how we gather, use and protect your confidential medical information. All messages sent and received within MyKQTHChart that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records.
TRADEMARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Ghanaian copyright laws and international conventions. All rights are reserved.
Cookies
The acceptance of cookies is not a requirement for visiting the Kings and Queens University Teaching Hospital website. However we would like to point out that the use of the ‘basket’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site
Your rights
If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for medical purposes only.
A. Use of MyKQTHChart
NEVER send any messages requiring urgent attention using MyKQTHChart. Physicians and staff do their best to read and respond to requests within three business days. However, delays can occur based upon volume and availability of staff. Therefore, for all urgent medical matters, contact your health care provider's office immediately, go to an emergency room, or call +233-247176522.
B. Eligibility
Two requirements must be met for a patient to be eligible to participate in KQTHMyChart. First, you must be 18 years or older. Second, you must be an active patient of a Kings and Queens University Teaching Hospital health care provider who has elected to offer MyKQTHChart to his/her patients. IMPORTANT NOTE: Not all Kings and Queens University Teaching Hospital Physicians will choose to communicate using MyKQTHChart, in which case communication will be through Email service or telephone.
C. Activation Code
MyKQTHChart is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Once you sign up for MyKQTHChart, you will be given a one-time-only MyKQTHChart "Activation Code" that you will use to activate your account. You will then create your own MyKQTHChart username, password and password hint. Please DO NOT SHARE your password with anyone. The individual MyKQTHChart username and password you choose when you first log-on to MyKQTHChart are the keys to protecting the confidentiality of your information. You are responsible for remembering your MyKQTHChart username and password and for keeping them confidential.
- From the time you receive your temporary, one-time use Activation Code, you will have ONLY 90 days to log-on and activate your MyKQTHChart account. After 90 days, if you have not activated your account, your temporary ten-digit "Activation Code" will expire. PLEASE activate your account as soon as possible so that you may begin using the services immediately, and not risk the inconvenience of having to sign up a second time.
- After you have activated your MyKQTHChart account, MyKQTHChart will become the primary vehicle through which you will receive important messages from your primary care health care provider and selected test results and other personal medical information. You will continue to receive communications via the Ghana Postal Service or other means from health care providers that have opted to not use MyKQTHChart.
- Through MyKQTHChart you may request new appointments and prescription renewals 24 hours a day, 7 days a week. We ask that you first contact your pharmacy for existing, non-narcotic, prescription refills. Physicians and staff do their best to read and respond to requests within three business days. However, delays can occur based upon volume and availability of staff. Therefore, for all urgent medical matters, contact your health care provider's office immediately, go to an emergency room, or call +233-247176522.
- You MUST provide us with your email address when activating your MyKQTHChart account and keep your email address current via the "Personal Preferences" link in MyKQTHChart. No confidential information will be sent to your email, but you will receive email notification whenever a new result has been released to your MyKQTHChart account. You therefore MUST verify and update your email address via the "Personal Preferences" link to ensure that you receive notification of newly released information in a timely manner.
- Once you have activated your account, your patient header display will include an active MyKQTHChart designation. You will then receive your personal health information as released by your health care provider in your personal MyKQTHChart account.
D. Electronic Messaging
- Your health care provider may choose to select an associate to help manage and respond to your messages. These may include nursing or other administrative staff who review messages sent via MyKQTHChart and either respond or route the message to the health care provider. Therefore use of MyKQTHChart secure messaging may not be appropriate if the message includes sensitive information that you would only wish to discuss directly with your provider.
- All communications between you and your Kings and Queens University Teaching Hospital health care team using MyKQTHChart are carried over a secure, encrypted connection directly into the Kings and Queens University Teaching Hospital electronic medical record. While you may receive Internet e-mail messages notifying you of new messages in your MyKQTHChart Inbox, these e-mails will not contain any confidential medical information.
- Messages you send via MyKQTHChart may become part of your permanent legal medical record at the discretion of the physician or support staff. Once a message is made part of your permanent medical record, it will be accessible to current and future Kings and Queens University Teaching Hospital health care provider(s) and staff members who are appropriately involved with your care.
- You understand that when you receive messages, test results and other communications delivered via MyKQTHChart, you will not receive duplicate written reports of this information from Kings and Queens University Teaching Hospital.
E. Medical Record Data
- As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including results of all test, procedures and therapies.
NOT ALL of your Kings and Queens University Teaching Hospital medical record may appear on your MyKQTHChart. Posting of information is at the discretion of your individual health care providers(s) and Kings and Queens University Teaching Hospital. - Your health care provider(s) will maintain and update your electronic record at each office visit. However, if you believe any information displayed in MyKQTHChart is not accurate, you are encouraged to notify your health care provider at your next office visit or submit a message to your clinic.
- The Kings and Queens University Teaching Hospital reserves the right in the future to charge a fee for the use of MyKQTHChart. You will be notified of this change and asked to re-apply if you agree to the fee and wish to continue with this service.
F. Information Does Not Constitute Medical Advice
Kings and Queens University Teaching Hospital assumes no responsibility for how you use the information you obtain from this Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you. You may be accessing your own medical information via the MyKQTHChart application and may wish to communicate with one of your health care providers about that or related information. Neither MyKQTHChart nor any other application available through this Site is a substitute for appropriate and timely contact with your health care provider. This Site is not a substitute for consultation with your health care provider. You should never change or stop any course of treatment prescribed by your health care provider without first consulting him or her.
G. Termination of Access
Kings and Queens University Teaching Hospital may restrict or terminate your access to MyKQTHChart at any time. If access is restricted for planned maintenance of the MyKQTHChart system, every effort will be made to communicate downtime to all users in advance. However, there may be reasons to restrict access to MyKQTHChart without advance notice. If your use of MyKQTHChart violates these Terms and Conditions, Kings and Queens University Teaching Hospital reserves the right to permanently terminate your access to MyKQTHChart.
H. Restrictions on Use and Ownership
All pages within this Site and any material made available for download are the property of Kings and Queens University Teaching Hospital. The content on the Site is provided for Kings and Queens University Teaching Hospital and its patients only. The words “Kings and Queens University Teaching Hospital” and its associated logo are the trademarks and service marks of the Regents of the Kings and Queens Medical University College. All other trademarks, service marks, and logos used in this Site, including but not limited to MyKQTHChart (MyChart) and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of Kings and Queens University Teaching Hospital or the third party that may own the trademark, service mark, or logo.
Kings and Queens University Teaching Hospital grants a limited license to each user to make personal use only of the Web site and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the Web site and the associated services, making any derivative of the Web site or the associate services, the collection and use of user email addresses or other users information, including, without limitation, health information or any data extraction or data mining whatsoever.
I. Accuracy and Integrity of Information
Although Kings and Queens University Teaching Hospital attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform Kings and Queens University Teaching Hospital so that it can be corrected. Information contained on the Site may be changed or updated without notice.
J. Security
This Web site uses encryption software (SSL). While we use state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information. When using MyKQTHChart, information will be transmitted over a medium that is beyond the control of Kings and Queens University Teaching Hospital and its contractors. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USER OF THIS SERVICE. Once the information is received by Kings and Queens University Teaching Hospital, your medication and other medication information will be treated as confidential and given the same protection that all other Kings and Queens University Teaching Hospital medical records are given.
K. Links to Other Sites
Kings and Queens University Teaching Hospital makes no representations whatsoever about any other web site that you may access through this site. When you access a non- Kings and Queens University Teaching Hospital site, please be advised that it is independent from Kings and Queens University Teaching Hospital, and that Kings and Queens University Teaching Hospital has no control over the content on that web site. Kings and Queens University Teaching Hospital does not endorse or accept any responsibility for the content or use of any other linked site. If you decide to access any third party sites linked to this Site, you do so entirely at your own risk.
Legal Notices and Disclaimer
Welcome to the Kings and Queens University Teaching Hospital website. This website is operated and managed by the Kings and Queens University Teaching Hospital.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.
By using this site and all other Official Kings and Queens University Teaching Hospital Web Sites, referred to as "these sites," you agree to these terms of use. If you do not agree to these terms of use, please do not use this site. These Sites are owned and operated by Kings and Queens University Teaching Hospital. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of these Sites following the posting of changes to these terms (including the Kings and Queens University Teaching Hospital Web Policy) will mean you accept those changes.
Health Information
All health and health-related information contained within Kings and Queens University Teaching Hospital's website is intended to be general in nature and should not be used as a substitute for medical treatment by a health care professional. Your health care provider should be consulted regarding matters concerning the medical condition, treatment and needs of you and your family.
Every effort is made to ensure that the material within this Web site is accurate and timely, however, this should not be considered official and should be confirmed with other reliable sources. This information is provided without warranty for quality or accuracy. The Regents of the Kings and Queens Medical University College nor any other contributing author is responsible for any errors or omissions in any information provided or the results obtained from the use of such information
Privacy.
Kings and Queens University Teaching Hospital(http://kqth.kqmuc.edu.gh) respects the privacy of its users.
Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information during your visits to understand what differentiates you from each of our other users.
To demonstrate our commitment to your privacy, we have prepared this statement disclosing our website privacy practices.
Here, you will learn what personally identifiable information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.
Collection of Data
Kings and Queens University Teaching Hospital collects certain information from and about its users in two ways: directly from the user and from our Web server logs.
• User-Supplied Information:
When you submit a form we may ask you for your name, e-mail address, insurance information and some other personal information. The more accurate information you volunteer, the better we are able to respond to your request.
• Log Information:
Web servers typically collect, at least temporarily, the following information: Internet Protocol (IP) address of computer being used; web pages requested; referring web page; browser used; date and time. Kings and Queens University Teaching Hospital may collect statistics identifying particular IP addresses from which Health websites are accessed.
Use of Data
• User-Supplied Information:
The Kings and Queens University Teaching Hospital appointment request and seminar enrollment processes require users to provide personal, demographic and insurance information. The information is used to process the request and to contact patients when necessary. Kings and Queens University Teaching Hospital may also use personal information for the purpose of future communication on new offerings but only if the opportunity to opt out of that type of use is provided.
• Log Information:
Cookies are used to remember users who return to the site. The browser-IP-address information and anonymous-browser history is used to report information about site accesses, for profiling purposes, and for troubleshooting. This information is generally used to improve website presentation and utilization.
Kings and Queens University Teaching Hospital does not sell, rent, or exchange any personal information collected or gathered online about visitors unless (i) provided for otherwise in this Privacy Policy; (ii) we obtain your consent, such as when you choose to opt-in or opt-out to the sharing of information; (iii) a service provided on our site requires the interaction with or is provided by a third party; (iv) pursuant to legal process or law enforcement; or (v) we find that your use of this site violates this Policy or other usage guidelines or as deemed reasonably necessary by us to protect our legal rights and/or property.
Security: How We Protect Your Information
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
No Guarantees
While this Privacy Policy states our standards for maintenance of personal information and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.
Updating Your Information
If you would like to update your personal information or stop receiving communication from Kings and Queens University Teaching Hospital, please call +233-247176522.
If you have any questions about this privacy statement, you can contact the Web Services Team at https//kqth.kqmuc.edu.gh
Official Kings and Queens University Teaching Hospital Websites ( https//kqth.kqmuc.edu.gh)
Official Kings and Queens University Teaching Hospital Web Sites display the Kings and Queens University Teaching Hospital Seal for Official Web Pages at the bottom of their main page.
Only Sites bearing the Kings and Queens University Teaching Hospital Seal for Official Web Pages are Official Kings and Queens University Teaching Hospital Web Sites. All other Sites hosted by Kings and Queens University Teaching Hospital servers are not official, including personal Web Pages of students, faculty, and staff, whether or not they are carry a disclaimer. Unofficial Sites do not represent the University in any way. Any content contained or accessible from unofficial Web Sites does not reflect the views of the Regents of the Kings and Queens University Teaching Hospital and the Regents do not endorse, warrant, or otherwise take responsibility for the contents of unofficial Web Pages or of any material accessible from unofficial Web Pages.
Endorsements
Links from a Web Site located on a Kings and Queens University Teaching Hospital server to any non-University Site do not imply Hospital endorsement of the Site's products or services.
References to non-Kings and Queens University Teaching Hospital products, services, or organizations do not imply University endorsement of such products, services, or organizations.
Restrictions of Use of Material
All trademarks, service marks, and trade names are proprietary to Kings and Queens University Teaching Hospital and the Regents of the Kings and Queens University Teaching Hospital, unless noted otherwise. No material from InfoPath or any Official Kings and Queens University Teaching Hospital Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without explicit permission, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Kings and Queens University Teaching Hospital's copyright and other proprietary rights. The use of any such material on any other Web Site or networked computer environment or in any other medium is prohibited.
Medical Records
Access Your Medical Information Online
Want to view your personal medical record*? You can access much of your personal health information online in your MyKQTHChart account.
Login to MyKQTHChart
What is MyKQTHDChart?
*Not all of your information available through Medical Records is available on MyKQTHChart.
Requesting Copies of Your Medical Records
Requests for medical records must be made in writing. Please follow these steps.
1. Print out and complete an Authorization to Release Protected Health Information
These PDF files require Acrobat Reader, version 9 or later. If you experience problems, please download the latest version .
Authorization to Release Medical Information (English)
2. Mail your completed form to:
Health Information Services
Kings and Queens University Teaching Hospital,
Global Church Road,
P. O Box 18, New Akrade , Akosombo, Ghana
If you do not have access to a computer, you may stop by the above address and fill out a release there, or call +233-247176522 to request a copy of the release form be mailed to you.
Important Information About Requesting Medical Records
Records can be released to anyone who the patient authorizes (in writing) to receive such information. The authorization form above can be used to request records for personal use or for continuing medical care. You can submit the same form for our Kings and Queens University Teaching Hospital locations.
A valid authorization MUST contain the following information or the request will be returned:
Patient’s full name and date of birth (list any other names the patient may have had)
Medical record number (if available)
Specific information being requested (i.e., type of report/information and dates of service, etc.)
Purpose for which the information may be disclosed (i.e., personal use, continuity of care, legal matter)
To whom the information is to be sent (name and address)
Specify authorization’s expiration date if desired (otherwise, the authorization will be valid one year from date signed)
The patient’s signature or a patient’s legal representative’s signature. Authorizations signed by a representative must be verified. Please include a copy of one of the following documents indicating either:
Legal guardianship papers, or
Advance Directive/Healthcare Power of Attorney (Download in English), for patients unable to make healthcare decisions, or
Designation of Personal Representative Form, (Download in English) which allows the representative to act on the patient's behalf with regard to personal health information.
Please note that unsigned requests will not be processed
Date of the signature
Requests for medical records of deceased patients require a copy of the death certificate or evidence of next of kin or executorship of the estate.
Please also include your phone number in case we need to contact you for additional information concerning your request.
Requests for Personal Use
Please follow the instructions above
There is a fee for the copies and processing of the copies if the request is for your personal use.
Please allow reasonable time to process your request. We will contact you in the event we experience unforeseen delays or are unable to fulfill your request.
Records will be mailed to the address specified on the authorization form, or you may pick them up at our office if you make arrangements with the Release of Information Staff. For security reasons, please be prepared to show proper photo identification.
Requests for Continuing Medical Care
Medical emergencies will be faxed free of charge directly to a physician or medical facility.
Continuing care requests are also free of charge and will be mailed to your clinic/physician(s) prior to your appointment (please indicate the date of your appointment on the authorization form so that the copies are received early enough for your physician to review).
Pertinent information such as radiology/imaging, history and physical, consultations, operative reports, and discharge summaries are routinely provided to the physician for continuing care.
Sensitive Information
Certain information requires a special authorization covering sensitive information. This includes psychiatric, drug and/or alcohol abuse, HIV/AIDS, genetic testing. Authorizations for sensitive information must specifically refer to the information that is to be released.
Requests for X-Ray Films
Please contact our Radiology/Imaging Department for films, at +233-247176522 (Kings and Queens University Teaching Hospital)
Authorization for Release of Protected Health Information - Digital Library Form (Download in English)
Requests for Birth Certificates/Death Certificates
Please contact the Kings and Queens University Teaching Hospital at Global Church Road, P. O Box 18, New Akrade, Akosombo, Ghana, Tel: +233-2476522
Sharing Your Information with Other Providers
Learn about Health Information Exchanges and sharing your health information with outside providers.
PRICING, CANCELLATION AND REFUND POLICY OF KINGS AND QUEENS UNIVERSITY TEACHING HOSPITAL LTD
PRICES AND PAYMENTS OF HOSPITAL BILLS
All prices paid within Kings and Queens University Teaching Hospital are Quoted in Ghana Cedi (GHC) unless otherwise stated.. The total cost of your order will include the service fees, VAT, NHIS Levy. Payment is deducted once an service is rendered or order is submitted.
Payments
Payments are accepted via Credit Card through Visa Card and Master card ONLY and Accepted in Ghana Cedi ( GHC) or US Dollar ( USD$ )Equivalent at the Current Exchange Rate
Payment is due for receiving after 5 days of assessing Hospital services. If payment is not received within 5 days of the due date, Kings and Queens University Teaching Hospital reserves the right to suspend any and all related services for client.
For services , payments may be split into multiple payments, however this option will only be offered at Kings and Queens University Hospital’s discretion.
Price list of all Hospital Services offered by Kings and Queens University Teaching Hospital is at the Accounting section of the Hospital and on Notice Board while other services will be posted on Hospital Website
When deciding whether to accept or make your order or payment, we may use certain information about you, including any received from our accredited identity verification partner. This will mainly be verification from your bank behind the scenes to authenticate the card holder. For example, we may pass on your details for your bank to protect any fraudulent activities.
Unless expressly stated otherwise all prices are exclusive of Value Added Tax and NHIS Levy. The donated amount to be paid to Kings and Queens University Teaching will be given consideration that is governed by or connected with these Terms. Only Transaction fees are deducted from the total amount for Kings and Queens University Teaching Hospital by the Gateway Merchant Processor.
30 Day Money Back Guarantee
In the unlikely event that you are not completely satisfied with our service, we are happy to provide you with a full refund for the cost of your payment or donations. To claim a refund under the money back guarantee you simply need to submit a cancellation request within 30 days of the original purchase date, stating why it was not to your satisfaction and your money will be refunded in full.
What if I overpay my bill?
Patient Financial Services will work with you to resolve any billing discrepancies that may occur. If there is an overpayment to your account, it will be transferred to other open self-pay outstanding balances (Kings and Queens University Teaching Hospital). The refund of any remaining overpayment will be sent to the patient/guarantor. If the overpayment is due to a payment from a credit card, the first priority will be to send the overpayment back to the credit card issuer; otherwise, a check will be issued to the patient/guarantor. Please allow 4-6 weeks for the overpayment to be processed.
If you believe you have made a payment in error or have any other issues or questions related to your payment history with Kings and Queens University Teaching Hospital, please do not hesitate to contact us on +233-247176522 or email refunds@kqth.kqmuc.edugh
